Terms and Conditions

General Information and Acceptance

Slotozen Casino operates under the ownership of Novatrix SRL, a Costa Rican-registered company with license number 0000002 granted by the Tobique Gaming Commission. The platform’s official site is www.slotzen.ca, and all references to “Casino,” “Website,” or similar terms point back to this entity. Upon registering an account and engaging with the services, every user confirms they have carefully reviewed, comprehended, and fully agreed to the current Terms and Conditions.

If any individual disagrees with these provisions, they should immediately refrain from using the platform or its offerings. The casino maintains the exclusive right to revise or update these terms whenever necessary. While significant modifications may be communicated through email notifications, players are strongly encouraged to visit this page frequently to stay informed of any adjustments. The authoritative language for the entire website remains English, meaning that in situations involving translated versions, the English text takes precedence in resolving any inconsistencies.

Acceptance of these Terms and Conditions also extends to all supplementary policies available on the site, such as the Privacy Policy, Bonus Policy, and Responsible Gaming Policy. Players are expected to familiarize themselves with every associated rule to ensure full compliance during their time on the platform.

Eligibility Requirements and Geographic Restrictions

Participation in real-money gaming at Slotozen Casino is restricted to individuals located in regions where online gambling is permitted by local laws. Each user bears full responsibility for confirming the legality of accessing and using the services within their specific jurisdiction. To qualify, players must meet or exceed the minimum legal gambling age—either 18 years or the higher threshold set by their home country.

The casino may request age verification documents at any time and holds the authority to suspend or permanently close accounts if proof cannot be satisfactorily provided. A detailed list of prohibited territories exists where real-money play is not allowed. This includes countries and specific regions such as Afghanistan, Belarus, parts of Canada (New Brunswick and Ontario), China, Cuba, Greece, Iran, Israel, the Netherlands, Poland, Russia, the United Kingdom, the United States, and many others. Any violation of these geographic limitations results in the forfeiture of winnings and the denial of refunds or withdrawals.

Additionally, players residing in Sweden face specific limitations: they cannot participate in bonuses, promotional offers, VIP programs, or loyalty point redemptions. The platform strictly enforces these rules and may reverse transactions or terminate accounts when restrictions are breached. For those using Bitcoin or other cryptocurrencies, enhanced age and identity verification is mandatory before any gameplay can commence.

Game Availability and Provider-Specific Rules

Certain games on the Slotozen Casino platform may be unavailable in selected countries because of restrictions imposed by individual game providers, and these limitations can evolve over time. Attempting to circumvent geographic blocks through VPN services or similar tools is explicitly forbidden and can lead to the immediate seizure of any associated winnings.

Games supplied by NetEnt come with particularly strict limitations. They are completely unavailable in numerous jurisdictions, including Belgium, Bulgaria, Denmark, France, Italy, Spain, Sweden, the UK, and the USA, among others. Additional blacklisted territories and branded game restrictions further narrow availability for specific titles. Other prominent providers like Play’n GO, Pragmatic Play, and Amatic also maintain their own country-based exclusions, such as restrictions in Sweden, Australia, or Greece. Players should always verify game access based on their location before placing wagers.

Supported Currencies and Payment Methods

Slotozen Casino accommodates a wide range of payment options to suit different player preferences. Accepted fiat currencies include EUR, USD, AUD, CAD, NOK, NZD, ZAR, and INR. The platform also supports multiple cryptocurrencies such as BTC, BCH, ETH, DOGE, LTC, USDT, XRP, BNB, ADA, and TRX. Cryptocurrency transactions utilize real-time exchange rates provided by Coinbase Converter, although direct exchanges between crypto and fiat are not facilitated.

Taxes, Game Rules, and Liability Limitations

Every player remains solely accountable for any taxes applicable to their winnings or gambling activities according to the laws of their jurisdiction. Before engaging with any title, users must thoroughly understand the specific rules, payout percentages, and odds involved. The casino assumes no liability for financial losses that may occur during gameplay, as gambling inherently carries the risk of monetary loss.

While reasonable efforts are made to protect personal data and share it only with essential service partners (such as game developers and payment processors), the platform cannot be held responsible for how those third parties subsequently handle the information. Technical issues arising from a user’s own hardware, software, or internet connection fall outside the casino’s control and do not create any liability. In cases of erroneous wagers or payments caused by system glitches, the casino reserves the right to correct the situation by canceling affected bets or restoring balances appropriately.

Any accidental crediting of bonuses or winnings to which a player is not entitled will be reclaimed by the casino. If such funds have already been withdrawn, the player becomes liable for repayment. The platform, its staff, and partners provide no guarantees regarding the uninterrupted or error-free operation of the website or its games. Users agree to indemnify the casino against any claims, damages, or legal costs stemming from their own use of the services or any breach of the terms.

Player Account Rules and Anti-Fraud Measures

Slotozen Casino permits only one personal account per individual. Accounts suspected of being duplicates—due to shared addresses, households, IP addresses, or devices—may be closed, with all winnings and pending withdrawals forfeited. Sharing login details or allowing others to access an account is strictly prohibited. The platform employs robust Know-Your-Customer (KYC) procedures, which may include document submission and phone verification. Failure to complete verification can result in delayed or canceled withdrawals and potential account suspension.

A comprehensive anti-fraud policy addresses activities such as collusion, use of bots or scripts, chargebacks, exploitation of glitches, or other dishonest behaviors. Suspected violations can lead to account termination, confiscation of balances and winnings, and possible legal action. Bonus abuse, including irregular betting patterns designed to manipulate wagering requirements or using multiple accounts to claim repeated offers, will result in voided bonuses and potential forfeiture of funds. Players discovering any software issues must report them immediately rather than exploit them.

All deposits require at least one-time wagering before withdrawal eligibility. In cases involving multiple inactive deposits or suspected irregularities, higher wagering thresholds may apply. The casino does not function as a financial institution and does not pay interest on account balances or provide currency exchange services.

Depositing Funds

Players can fund their accounts using credit or debit cards (Visa and MasterCard), e-wallets, bank transfers, and various cryptocurrencies. The minimum deposit amount is generally €20 or its equivalent, while maximum limits depend on the chosen method. All deposits must originate from a payment source registered in the player’s own name. Third-party deposits trigger security measures that may include confiscation of related winnings and return of the original funds to the legitimate owner.

Cryptocurrency deposits via services like CoinsPaid have no upper limits imposed by the casino due to their decentralized nature. Users are advised to contact support at [email protected] for guidance on the most suitable payment options available in their region. Funds only appear in the account once the transaction has been fully confirmed by the relevant payment provider.

Withdrawal Procedures and Limits

Withdrawal requests are subject to minimum amounts, which vary slightly between fiat currencies and cryptocurrencies but generally start at the equivalent of €20. Maximum limits exist on a daily, weekly, and monthly basis, with progressive jackpot wins exempt from these caps. The casino may require full identity verification before approving any payout, and requests can be processed through various methods, including credit card refunds where applicable.

Processing times typically fall within 72 hours after approval, although actual receipt depends on the payment provider and verification status. Winnings derived from no-deposit bonuses carry specific maximum payout caps. Bank transfers may involve additional intermediary fees outside the casino’s control. Players remain responsible for any charges imposed by their own banks or payment services. Refunds for legitimate transactions must generally be requested within 24 hours, while claims of unauthorized account access allow a longer 30-day window.

Dormant Accounts, Expiry Periods, and Complaints

Accounts that remain inactive—defined as no login or gameplay—for 12 consecutive months may incur a monthly dormancy fee of €20 (or equivalent), deducted from any remaining balance until it reaches zero or the account is reactivated. Any legal claims or disputes related to the Terms and Conditions must be initiated within one year of the event in question.

Complaints are first addressed by the support team and may be escalated internally if needed. The casino’s server logs serve as the definitive record in any dispute over game outcomes. Should internal resolution prove unsatisfactory, players have the option to refer the matter to an independent alternative dispute resolution provider such as EGIS. All communications regarding complaints will use the contact information registered in the player’s account.

Additional Important Provisions

Rights and claims under these terms are non-transferable without explicit written consent from the casino. All disputes are subject to arbitration in Costa Rica, with users waiving the right to pursue litigation elsewhere. The platform maintains the authority to close accounts, void transactions, or take other necessary actions when underage gambling, false information, or policy violations are detected. Full verification, including possible video confirmation, may be required at any stage.

These Terms and Conditions were made effective on February 17, 2026, and were last updated on April 6, 2026. Players are encouraged to review them periodically and reach out to [email protected] for any clarification or assistance regarding deposits, withdrawals, refunds, or other matters. By continuing to use Slotozen Casino, users reaffirm their ongoing agreement to all outlined rules and policies, contributing to a secure and enjoyable online gaming experience for everyone.