Privacy Policy

General Information and Scope

Slotozen Casino, accessible at www.slotzen.ca, is fully committed to protecting the privacy of every visitor and registered player. The policy applies to the website itself, all related services, and any interactions users have with the platform. It is designed exclusively for individuals who are at least 18 years old. The casino does not intentionally collect data from minors, and if such information is discovered—often due to improper use of the site—appropriate actions will be taken according to legal standards.

About the Operator

The website operates under the ownership and management of Novatrix SRL, a company registered in Costa Rica with registration number 3-102-893958 and its official address located in the Province of Cartago. As the data controller, the company decides the purposes and methods for processing personal information in accordance with this policy.

To maintain full compliance with data protection laws, a dedicated Data Protection Officer has been appointed. Players or visitors with questions, requests to exercise their rights, or concerns about data handling can contact the DPO directly at [email protected].

Types of Personal Data Collected

Slotozen Casino collects various categories of personal data necessary to deliver a secure and enjoyable gaming experience. These include identity information such as full name, username, date of birth, gender, nationality, and official identification numbers. Contact details cover residential address, proof of address documents, email, phone number, and preferred communication methods.

Financial information encompasses bank account data, payment card details, and documents verifying the source of funds or wealth. Transaction records detail deposits, withdrawals, and other monetary activities. Gaming-related data includes game history, login and logout times, wagering patterns, bonus usage, and responsible gaming interactions. Technical data consists of IP address, approximate location, browser type, operating system, and device information. Marketing and communication data records preferences and any correspondence with the support team.

Purposes and Legal Basis for Processing

Data is processed for several important reasons, each supported by a clear legal foundation. For delivering core services—like account management, transaction handling, identity verification, and promotional access—the basis is the performance of the contract between the player and the casino.

Compliance with legal obligations drives processes such as anti-money laundering checks, Know Your Customer verification, responsible gaming enforcement, and regulatory reporting. Fraud prevention and risk management rely on the casino’s legitimate interest in protecting both the business and its users from unauthorized activities or bonus misuse.

Marketing and personalization efforts, including tailored offers and communications, are grounded in user consent or legitimate interest. Analytics for improving the website, resolving technical problems, and enhancing user experience also use legitimate interest as the basis. Security monitoring and platform protection combine legitimate interest with legal obligations where required.

Sources of Data Collection

Personal information reaches Slotozen Casino through multiple channels to ensure accuracy, compliance, and smooth operations. The primary source is information provided directly by users during registration, gameplay, or when contacting support. Additional data comes from identity and age verification services, financial institutions involved in transactions, anti-money laundering and politically exposed persons databases, regulatory bodies, and responsible gaming registries.

Business partners such as affiliate networks or analytics providers may also supply pseudonymous data to help optimize marketing and service quality.

Disclosure to Third Parties

In order to operate effectively, certain personal data may be shared with carefully selected and trusted third parties. This includes other companies within the same group for purposes like fraud detection, anti-money laundering efforts, and responsible gaming. With explicit consent, data may also support marketing of related group products.

Game providers receive limited information, such as usernames and IP addresses, needed to deliver their titles—users can check each provider’s own privacy policy for details. Payment processors handle transaction-related data, while marketing partners may receive contact information when consent for promotional activities has been given.

Regulatory authorities and law enforcement receive data only when legally mandated, and the casino will contest overly broad requests whenever possible. Third-party tools assist with communication (email and live chat), verification processes, and KYC/AML checks. In the event of a business merger, acquisition, or sale, personal data could be transferred as part of the transaction, with prior notice provided to affected users.

All third parties are bound by strict agreements to process data lawfully, securely, and solely for the agreed purposes. The casino limits shared information to the minimum necessary and does not permit third parties to use data for their independent objectives.

International Data Transfers and Retention

When personal data moves outside the European Economic Area, appropriate safeguards such as European Commission-approved Standard Contractual Clauses or transfers to countries with recognized adequate protection levels are applied to maintain security and compliance.

Data is kept only for as long as needed to fulfill the original collection purposes, taking into account legal requirements, the type of information, and associated risks. Due to anti-money laundering rules, a minimum retention period of five years after account closure is mandatory, and earlier deletion requests cannot be accommodated during this time. Anonymized data may be retained longer to support service improvements and marketing analysis without involving automated decision-making processes.

User Rights and Consent

Using the services implies consent to the data practices described in this policy. However, individuals retain strong rights under regulations such as GDPR and PIPEDA. These include the ability to withdraw consent (where applicable and subject to legal limits), access personal data, request corrections or deletion, restrict or object to processing, and ask for data portability. Users can also opt out of marketing messages at any time and have the right to complain to a relevant data protection authority if they feel their rights have been infringed.

Data Security Measures

Slotozen Casino implements robust technical, physical, and administrative protections to guard personal information against loss, theft, or unauthorized processing. All data exchanges occur over secure servers, and access is restricted to only those employees, agents, or contractors who need it for legitimate business reasons.

Player accounts are protected by unique login credentials, and users are encouraged to activate two-factor authentication for additional security. It remains the responsibility of each player to keep their username, password, and other access details strictly confidential and away from unauthorized individuals.

Policy Updates and Contact Details

This Privacy Policy may be updated periodically to reflect changes in technology, services, or legal obligations. Users are advised to review it regularly to stay informed about how their information is protected.

For any questions regarding this policy or the handling of personal data, please contact the Data Protection Officer at [email protected]. General support inquiries can be directed to [email protected] or through the live chat feature on the website.

Effective from: 17.02.2026

Last updated: 17.02.2026